LoveFieldSWA03

A travelers sits on their phone as they wait for a Southwest Airlines agent to return to the ticket counter at Dallas Love Field Airport on Dec. 27, 2022.

U.S. Department of Transportation officials are investigating Dallas-based Southwest Airlines over whether the carrier’s holiday meltdown that stranded millions of travelers was caused by overscheduling flights.

The regulatory agency said Wednesday that it’s stepping up the investigation into Southwest’s potential shortcomings and pledged a “rigorous and comprehensive” examination of the holiday debacle.

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